At Al Zaytoon Boxes Ind LLC, we value your satisfaction and aim to provide you with top-notch products and services. Please read our refund policy carefully to understand your rights and responsibilities.
1. Cancellation of Orders:
- You may cancel your order within 24 hours of placing it. After this timeframe, the order is likely already in production, and cancellation may not be possible.
2. Refund Eligibility:
- Refunds are applicable under the following circumstances:
- Quality Issues: If the delivered product exhibits significant defects or does not meet the expected quality standards.
- Order Errors: In the event of mistakes made by Al Zaytoon Boxes Ind LLC in terms of design, size, or quantity that deviate from the approved order confirmation.
3. Refund Process:
- To initiate a refund, please contact our customer support team at firstname.lastname@example.org within 7 days of receiving your order.
- Provide clear images and a detailed description of the issue for our assessment.
4. Non-Refundable Items:
- Personalized Products: Items that are customized according to your specifications and approved by you during the order confirmation process are non-refundable.
5. Processing Time:
- Refunds will be processed within 14 business days after the approval of the refund request. The refunded amount will be credited back to the original payment method.
6. Contact Us:
- For any concerns or inquiries regarding refunds, please reach out to our customer support team at [email@example.com]. We are here to assist you.
7. Feedback and Suggestions:
- We appreciate your feedback and suggestions to continually improve our products and services. Your insights are invaluable in our pursuit of excellence.
By placing an order with Al Zaytoon Boxes Ind LLC, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy.
Thank you for choosing Al Zaytoon Boxes Ind LLC.